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DEEPFAKE & FRAUD DETECTION
FACE VERIFICATION & LIVENESS CHECK
ON-CHAIN IDENTITY VERIFICATION
AGE VERIFICATION
PROOF OF ADDRESS
IDENTITY & DOCUMENT VERIFICATION
AML MONITORING
NON-CUSTODIAL CRYPTO WALLET INFRASTRUCTURE
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Basic
Individual Users
Businesses / Integrators
Developers
Legal & Compliance Teams
Web3 / Crypto Projects
OCR (Document Processing)
Face Verification
AML Screening
Active Liveness
Age Estimation
Non-Custodial Crypto Wallet
On-Chain Verification
Billing & Subscriptions
Basic
What is Verifilite?
How long does integration take?
Do you store my users' personal data?
What is on-chain identity verification?
What is the non-custodial wallet feature?
How does your pricing work?
Which documents and countries do you support?
Is sandbox mode available?
Individual Users
What is VerifiLite and how does it help me?
Is my personal data stored permanently?
Do I need to upload my document every time?
Can I use my wallet to verify identity?
Is VerifiLite GDPR compliant?
How long does the verification take?
What documents are supported?
How can I delete my verification data?
What happens if verification fails?
Can I use VerifiLite outside of crypto apps?
Businesses / Integrators
How do I integrate VerifiLite with my platform?
Can I control which data is collected?
Do you offer white-labeling?
Can I receive a PDF report of the verification?
How do I track verifications?
Do you support video verification?
Can I export KYC records for compliance?
How do you prevent identity fraud?
Developers
Is there an API available?
Can I customize the verification flow?
Is SDK integration supported?
What's the average response time for the API?
Can I verify EVM wallet signatures?
Is sandbox mode available?
Can I run batch verifications?
Are webhooks available?
What happens if a user reloads mid-verification?
Legal & Compliance Teams
Is VerifiLite compliant with KYC/AML laws?
Do you store sensitive data?
Is consent tracking handled?
Where are servers located?
Is VerifiLite GDPR aligned?
What audit logs are included?
Can we use VerifiLite as a lawful basis for onboarding?
Web3 / Crypto Projects
Can I bind a user's wallet to their identity?
Do you offer on-chain verification proof?
Can I integrate VerifiLite with smart contracts?
Is it possible to verify without revealing full KYC info?
Which chains do you support?
Do you charge gas fees for smart contract interactions?
OCR (Document Processing)
What is the OCR service and what does it do?
Which document types does the OCR service support?
What are the processing steps for a single-sided document like a passport?
What are the processing steps for a dual-sided document?
What fields does OCR extract from a document?
How does the OCR engine read printed fields from a document?
What barcode formats does the OCR engine support?
What happens during the "Orientation Correction" step?
What image enhancements are applied before OCR?
Does OCR work on low-quality or compressed images?
What is "Cross-Source Consistency" validation?
What validations run after OCR extraction?
What is "matching against inquiry data"?
What does "document-level validation" check?
What does "field presence detection" mean?
How does format validation work?
What does the OCR response look like?
Is OCR run on every document in a KYC flow?
What happens if OCR cannot extract a required field?
Can OCR detect document expiry?
Is the extracted data stored after processing?
What image formats does the OCR service accept?
Is there a minimum resolution requirement for document images?
How does the system handle orientation for portrait vs landscape documents?
Does OCR handle both sides of a driving licence independently?
What is the "cross-verification" step for dual-sided documents?
Can OCR detect a forged or tampered document?
Does OCR support documents from all countries?
How long does OCR processing take?
What happens when a QR code is present on a document?
How does the system handle a document image where the barcode is damaged?
How do I tell from the OCR response whether a document passed all checks?
Does the OCR response include a summary status?
Is the OCR service stateless?
What document detection happens before OCR runs?
What happens if both sides of a document are submitted but they belong to different documents?
Does OCR check the physical security features of a document (holograms, watermarks)?
Can OCR process a scanned document (flatbed scan vs phone camera)?
Face Verification
What does the Face Verification service do?
What are the two modes of Face Verification?
How does the photo-to-photo pipeline work?
What is a face embedding?
What similarity metric is used for face comparison?
How does video-based Face Verification work?
How is the "best frame" selected from a video?
What happens during "Face Extraction" from a document?
What image enhancement is applied to faces before comparison?
What does "Orientation Correction" do in Face Verification?
Does Face Verification work if the document photo is low quality?
What happens if no face is detected in the document?
What happens if no face is detected in the selfie or video?
Can Face Verification be used without OCR?
What does the Face Verification response include?
Is Face Verification resistant to printed photo attacks?
How is Face Verification different from Active Liveness?
Can Face Verification handle faces with glasses or facial hair?
What video formats are accepted?
What is "Document Processing" in the Face Verification context?
What happens if the user submits a selfie of someone else?
Does Face Verification work for ageing differences (e.g. old passport photo vs current face)?
What angle tolerance exists for face pose in selfies?
Is there a maximum video duration the service will accept?
Does the face matching model get retrained on user data?
What is the difference between photo and video comparison latency?
What does the `kyc_status` field return for a face comparison?
How many faces does Face Verification process per document?
What happens if the video frame is too dark or overexposed?
Does Face Verification return the cropped face images?
Can the video frame selector handle a video recorded in portrait mode?
Does Face Verification work if the document is partially cropped in the image?
What happens if the video contains no detectable face?
AML Screening
What is AML Screening?
What are the two types of AML Screening?
What is Passive Screening?
What is Active Screening?
What data sources does the AML engine use?
What is the OFAC SDN list?
What is the UN Consolidated List?
What is the EU Sanctions list (CFSP)?
What is the UK Sanctions list?
What is a PEP and why does it matter for compliance?
What identity data is used for AML Screening?
What is a Match Score?
How is name similarity calculated?
How does date of birth affect the Match Score?
What are the two match thresholds the user can configure?
What does a "False Positive" classification mean?
What does "Unreviewed" mean in match classification?
What is a Risk Score?
What is Country Risk?
What is the FATF blacklist/greylist?
What is Category Risk?
What is Criminal Risk?
What are the three possible AML final statuses?
What are the two configurable risk score thresholds in app settings?
What happens when a user scores above the Approve Threshold?
What happens when a user scores at or below the In-Review Threshold?
What happens when a user scores between the two thresholds?
How quickly does Passive Screening return results?
How often is the AML database updated?
What triggers Active Screening re-checks?
What alert is sent when Active Screening finds a new match?
Can the match threshold be adjusted per-client?
What happens if the user's name has diacritics or special characters?
What is the difference between a sanctions match and a PEP match?
What data is retained for Active Screening?
What does the AML response object include?
What is the difference between match score and risk score thresholds?
What happens if a user's nationality is a high-risk FATF country?
Active Liveness
What is Active Liveness?
What physical action does the user need to perform?
What algorithm is used to detect a blink?
What is the Eye Aspect Ratio (EAR)?
Does the system use both eyes for liveness detection?
How is the liveness score calculated?
What are the possible values for the `status` field?
What happens if the user fails liveness detection?
Does liveness detection run separately from face comparison?
What camera resolution is required for Active Liveness?
Does Active Liveness work in low-light conditions?
Does Active Liveness require a front-facing camera?
What happens if the video file cannot be opened?
What happens if no face is detected in any frame of the video?
Can Active Liveness handle videos recorded at extreme angles?
Does the system record which eye triggered the blink detection?
What causes a false negative (genuine user flagged as not live)?
Does the liveness check affect the overall inquiry KYC status?
Is Active Liveness compatible with WebRTC browser capture?
Does the liveness service process the full video or stop early once a blink is detected?
Can a user submit a photo instead of a video for liveness?
Age Estimation
What is the Age Estimation service?
What model powers Age Estimation?
What is the mean absolute error (MAE) for age estimation?
What is the gender classification accuracy?
What input does the Age Estimator accept?
In what context is Age Estimation used within the KYC flow?
What does the Age Estimation response look like?
Can Age Estimation process images with no faces?
Does Age Estimation work on the document photo?
Does the Age Estimator handle infrared or thermal images?
Can Age Estimation handle occluded faces (partial face visible)?
Does Age Estimation work under challenging lighting?
What image resolution is recommended for Age Estimation?
Is Age Estimation a separate step or embedded in video processing?
Does Age Estimation return a confidence interval or just a point estimate?
What is the latency of the Age Estimation service?
What does "apparent age" mean?
Can Age Estimation be used to cross-check age against a document?
Does Age Estimation run on every KYC inquiry or only when explicitly enabled?
If no face is detected, does the overall KYC inquiry fail?
What is the `gender` field's format in the response?
Non-Custodial Crypto Wallet
What is VerifiLite?
Which blockchains are supported?
Which tokens can be used for payments?
How does a merchant get started?
What is a "gas wallet"?
What is the smart contract deployment step?
Can a merchant deploy contracts on multiple chains?
Can a merchant deploy more than one contract on the same chain?
How are deposit addresses created for users?
Does generating an address cost any gas?
Can a user have multiple deposit addresses?
What happens if I provide an order ID?
What is the "salt"?
How does the system detect when a user sends funds?
What happens after a deposit is detected?
Does the user need to pay gas fees?
What if the system misses a deposit (e.g., due to downtime)?
How does the system prevent processing the same deposit twice?
What fees does the platform charge?
What is a "partner fee"?
Are fees deducted before or after the merchant receives funds?
Can users withdraw funds?
Does the system execute withdrawals automatically?
How does the merchant get notified about deposits?
How do I set up webhooks?
Are webhooks secure?
What if my server is down when a webhook is sent?
Are merchant wallets secure?
Who controls the smart contracts?
My deposit was not detected. What should I do?
I see a deposit in my blockchain explorer but not in the dashboard.
Why did my deposit show 0 in the merchant balance?
Can I test the system without real funds?
On-Chain Verification
What is the VerifiLite Web3 module?
Why store identity data on the blockchain?
Is personal data stored on the blockchain?
Which blockchain is used?
How does a merchant enable on-chain verification?
What is a "Web3 Configuration"?
Does the configuration need admin approval?
What are "questions" in the Web3 configuration?
How does a user's identity get recorded on the blockchain?
Does the user need to pay gas fees?
What exactly is stored on-chain for a user?
What is the "answers bitmap"?
Can a user's on-chain identity be updated?
Can a user's identity be blocked or revoked?
Why does the user need to sign a message?
What does "Verifilite User Consent" mean?
What is the "admin attestation"?
Can someone fake a user's identity on-chain?
Can the same wallet address be used for multiple inquiries?
What are merchant permissions?
How are merchant permissions set?
Can a merchant's permission be revoked?
What logs are available?
What statistics can I see?
Can the same user be verified on multiple chains?
How does the system know which chain to use?
Does multi-chain cost more?
The user's identity was not recorded on-chain. What happened?
The inquiry shows "onchainMigrated: false". What does this mean?
Can I check a user's on-chain status directly?
Billing & Subscriptions
What plans does Verifilite offer?
What is the Pay As You Go (Sandbox) plan?
Is the Sandbox plan really free?
Does the Sandbox plan renew automatically?
Can I upgrade from the Sandbox plan to a paid plan?
Can I choose between monthly and yearly billing?
What happens when my plan expires?
What are credits and how do they work?
What is the difference between Subscription Credits and Top-up Credits?
How much does 1 credit cost?
What happens to my unused subscription credits at the end of the month?
Do my top-up credits ever expire?
Is there a minimum amount for purchasing top-up credits?
Can my top-up credits be used to pay for my plan renewal?
How are my subscription credits calculated when I subscribe to a plan?
What are add-ons?
How am I charged when I activate an add-on mid-cycle?
Do I get discounts on add-ons?
Are Webhook add-ons eligible for the plan discount?
Can I activate the same add-on twice?
Is there a maximum charge for add-on activation?
Where do the credits from add-on activation go?
Can I schedule add-ons to be added or removed at the next renewal?
When does my subscription renew?
What happens if my renewal payment fails?
How is my renewal cost calculated?
What does it mean when my subscription is "deactivated"?
Can I cancel my subscription?
What happens to my credits when I cancel?
How do I add a new payment method?
Can I have multiple payment methods on my account?
How do I change my default payment method?
How do I remove a saved payment method?
What happens if I don't have a payment method on file?
What if adding a card fails partway through?
How does the yearly plan discount work?
How are add-on discounts applied?
Can I use a coupon code when subscribing?
Is there a safety cap on transactions?
What currency are all charges in?
How do I know what I was charged for?
What payment processor does Verifilite use?
What should I do if I see an unexpected charge?
Why does it say "Merchant not found"?
Why am I seeing "No default payment method found"?
Why did my add-on activation fail with "Calculated activation fee is invalid"?
Why was my top-up rejected?
My subscription was deactivated — what do I do?